We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 15 days from the date of delivery to return the item(s) for a full refund. The shipping cost of returning unwanted purchases is the responsibility of the customer. Notoxcook reserves the right to limit or reject returns when we suspect policy abuse or fraudulent behavior from a customer.

All original packaging and accessories must be included. The return must be initiated within 15 days from the delivery date and shipped back within 15 days from the delivery date. Proof of purchase from our site is required for all returns. All original packaging and accessories must be included.

To start a return please contact our Customer Care team by clicking here so that we may assist you. You will need to provide photos of the product(s) and proof of purchase from our site.

Once we receive and inspect the returned item(s), we will process your refund within 7 business days. The refund will be issued to your original payment method. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.

In the event that your order arrives damaged in any way, please get in touch with us as soon as possible here and send us your order number and photos of the item(s). We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns that do not meet the conditions outlined above may be subject to restocking fees up to 15% or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Notoxcook.